Legal
Privacy policy
This page explains which personal data we collect when you use Son of Lord, why, and what rights you have.
Last updated: [DATE]
On this page
Who is responsible
[COMPANY NAME], trading as Son of Lord, [STREET AND NUMBER], [POSTCODE AND CITY], KvK [KVK NUMBER], is responsible for the processing of your personal data on sonoflord.com.
For questions about your data, write to [PRIVACY EMAIL ADDRESS].
What we collect and why
- Account and orders: name, email address, delivery and billing address, phone number, order history. We need these to make and deliver your orders. Basis: the agreement with you.
- Payments: the status of your payment and a reference from the payment provider. We do not receive your full card details. Basis: the agreement with you.
- Messages to us: what you write and the answers we give. Basis: the agreement with you, or our interest in answering questions properly.
- Reviews: what you choose to post. Basis: your consent.
- Newsletter: your email address, [if you send one]. Basis: your consent. You can unsubscribe at any time.
- Website use: technical data such as your IP address, browser and the pages you visit. Basis: our interest in a working and safe site, and your consent for analytics (see Cookies).
- Fraud prevention and security: data about suspicious activity. Basis: our interest in keeping the site and our customers safe.
- Accounting: invoices and order data that the tax rules require us to keep. Basis: legal obligation.
Who receives your data
We share data only when it is needed for the purposes above:
- our payment provider, [PAYMENT PROVIDER], to take your payment;
- delivery services, [CARRIERS], to deliver your parcel;
- the seller of a book, with your name and delivery address, to deliver your order [delete if only we sell];
- our hosting provider, [HOSTING PROVIDER], and our email service, [EMAIL SERVICE];
- our accountant, and authorities when the law requires it.
We do not sell your personal data.
Data outside the EEA
If a provider we use is based outside the European Economic Area, we make sure your data is protected in an approved way, for example through an adequacy decision of the European Commission or standard contractual clauses.
How long we keep your data
- Account data: until you delete your account.
- Orders and invoices: 7 years, because the Dutch tax rules require it.
- Messages to us: [RETENTION PERIOD].
- Newsletter: until you unsubscribe.
- Analytics data: [RETENTION PERIOD].
After that we delete the data or make it anonymous.
Cookies
We use functional cookies that the site needs to work, such as keeping your cart and keeping you logged in. Your choice between light and dark mode is saved in your browser. These do not need your consent.
Cookies for analytics or marketing are only placed after you agree, using [COOKIE TOOL]. You can change your choice at any time. Our analytics tool is [ANALYTICS TOOL, or delete this sentence if you use none].
Security
We use an encrypted connection (HTTPS), keep our software up to date and give access to personal data only to people who need it for their work.
Your rights
You have the right to:
- see the data we hold about you;
- have wrong data corrected;
- have your data deleted;
- limit how we use your data;
- receive your data in a common format (data portability);
- object to the use of your data;
- withdraw a consent you gave, at any time.
Write to [PRIVACY EMAIL ADDRESS]. We may ask you to prove who you are. We answer within one month. If your request is complex, we may need up to two more months, and we tell you why.
Complaints
If you think we handle your data wrongly, please tell us first so that we can solve it. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl) or to the authority of the country where you live.
Children
Our shop is meant for adults. If you are younger than 16, please ask a parent or guardian before you order or create an account.
Changes to this policy
We may change this policy, for example when we start using a new service. The date at the top shows when it last changed. If a change matters to you, we tell you in a clear way.
